Refunds & Shipping Policy

If there is a fault with any of our products, please contact us first—preferably by phone on 03 6248 6121 or via email at help@british4wd.com.au.

Please provide the following information:

• Date of purchase

• Invoice number

• Date fitted

• Odometer reading when fitted

• Date the fault occurred

• Odometer reading when the fault occurred

• Nature of the fault

• Vehicle details (year, model, and Vehicle Identification Number)

If you have ordered incorrect parts for your vehicle, please contact us within 7 days of receiving your order so that we can arrange an exchange for the correct part. The buyer will be responsible for any additional shipping costs.

We do not accept returns for change of mind.

In-stock parts will be dispatched within 2 business days. If we are waiting for stock, dispatch may take a few extra days depending on arrival times.

We predominantly use Australia Post.